FAQ's

Welcome to the Lavotronics FAQ page. Here you’ll find answers to the most common questions about our products, orders, shipping, and more. If you need further assistance, feel free to reach us at lavotronics@gmail.com.

📦 Orders & Shipping

1. Do you ship worldwide?

Yes! Lavotronics ships to customers all around the world.

2. How long does shipping take?

Estimated delivery times:

  • USA & Canada: 7–12 business days

  • UK & Europe: 7–15 business days

  • Australia & New Zealand: 10–18 business days

  • Rest of the World: 10–20 business days
    Shipping times may vary due to customs, holidays, or local carrier delays.

3. How long does it take to process my order?

All orders are processed within 1–3 business days. You will receive a confirmation email once your order is shipped.

4. Will I receive a tracking number?

Yes! Every order includes a tracking number, which will be emailed to you once your package is dispatched.

5. Why isn’t my tracking information updating?

Tracking may take 24–72 hours to update after dispatch. If there’s still no update, contact us at lavotronics@gmail.com and we will help.

💳 Payments

6. What payment methods do you accept?

We accept major payment options including:
✔ Credit & Debit Cards
✔ PayPal
✔ Apple Pay / Google Pay (if enabled on your store)
All payments are securely processed.

7. Is my payment information safe?

Absolutely. We use industry-grade encryption and secure checkout systems to ensure your information remains protected at all times.

🛒 Products & Warranty

8. Are your products tested for quality?

Yes, every product—whether a wireless charger, wireless speaker, or projector—is tested for performance, durability, and reliability before being offered.

9. Do your products come with a warranty?

Most products come with a standard warranty depending on the manufacturer. If you need warranty details for a specific product, please contact us.

10. What if my product arrives damaged or faulty?

If your item arrives damaged or defective, email us at lavotronics@gmail.com within 48 hours of delivery. We will provide a replacement or solution.

🔄 Returns & Refunds

11. Do you accept returns?

Yes, we offer returns under certain conditions. Products must be unused, in original packaging, and requested within our return window. Contact us for details.

12. How do I request a return?

Simply email us at lavotronics@gmail.com with your order number and the reason for return. Our team will guide you through the process.

13. When will I receive my refund?

Once we receive and inspect your return, refunds are typically processed within 5–7 business days.

📫 Delivery Issues

14. My package says “delivered,” but I didn’t receive it. What should I do?

Check your mailbox, neighbors, or local post office. If you still can’t locate it, contact us immediately so we can assist.

15. What if my order is lost during shipping?

If your package is lost or stuck in transit for an extended time, we’ll work with the carrier to find a solution or send a replacement.

💬 Contact & Support

16. How can I contact customer support?

You can reach us anytime at lavotronics@gmail.com, and our team will respond as quickly as possible.